Your Therapy Lounge - GDPR and Privacy Policy
Effective Date: January 1st, 2025

At Your Therapy Lounge, we respect and value your privacy. We are committed to safeguarding your personal data and ensuring that it is processed in compliance with the General Data Protection Regulation (GDPR), the Data Protection Act 2018, and other applicable data protection laws. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services or visit our website.

By using our website and services, you consent to the collection and processing of your data as outlined in this Privacy Policy. If you have any questions about how your data is used or wish to exercise your rights under the GDPR, please contact us.

1. Who We Are

Your Therapy Lounge is a platform that connects both trainee and qualified counselling therapists with clients seeking therapy. We also offer resources, events, and client referrals for therapists, as well as a secure booking system for clients seeking therapy.

  • Company Name: Your Therapy Lounge
  • Data Controller: Your Therapy Lounge
  • Contact Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Website: yourtherapylounge.com

As the data controller, Your Therapy Lounge is responsible for the collection, processing, and storage of your personal data. We are committed to protecting your privacy and ensuring that your data is handled securely and transparently.

2. What Data We Collect

We collect different types of personal information depending on whether you are a therapist or a client, or simply visiting our website. The data we collect is necessary for us to provide our services and to improve your experience with us.

A. Data We Collect From Therapists

  • Personal Information: Full name, email address, phone number, professional qualifications, therapist registration details (if applicable), and professional experience.
  • Account Information: Username, password, and security preferences for account access and management.
  • Professional Information: Areas of specialisation, availability, qualifications, license or certification details (if applicable), and geographical location of practice.
  • Client Referrals: Information regarding clients referred to you through the platform, including contact details and the nature of the referral (only in relation to the services provided).
  • Communication Data: Any messages or correspondence you send or receive through our platform, including support inquiries.

B. Data We Collect From Clients

  • Personal Information: Full name, email address, phone number, and any other contact details needed for scheduling therapy sessions.
  • Health Information: Any information you provide regarding your mental health or therapy needs, as voluntarily shared in your profile or during the booking process. (Please only provide relevant details for matching with a suitable therapist.)
  • Booking Information: Information about the therapy sessions you book, including the therapist chosen, time and date of appointments, and communication related to bookings.

C. Data Collected Automatically

  • Technical Information: IP address, browser type and version, operating system, device information, time zone, and details about your interactions with our website (e.g., browsing activity, referring URLs, search terms, and page interactions).
  • Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your usage of our website for functionality and analytics purposes. For more details, refer to our Cookie Policy.

3. How We Use Your Information

We use your personal data for a variety of purposes, including to provide and improve our services, communicate with you, and comply with legal obligations.

A. For Therapists

  • To provide access to the therapy community, resources, events, and client referrals.
  • To process subscriptions, payments, and account management.
  • To facilitate communication between therapists and clients, including booking and referral information.
  • To manage your profile visibility and ensure your services are accessible to potential clients.

B. For Clients

  • To facilitate the booking of therapy sessions and communicate with therapists about your sessions.
  • To send appointment reminders, booking confirmations, and updates about your therapy sessions.
  • To manage your preferences, including therapist selection and session timing.
  • To improve the services we offer by analysing booking and usage data.

C. For All Users

  • To maintain, secure, and operate the website.
  • To analyse usage patterns, troubleshoot technical issues, and improve the functionality of our platform.
  • To send marketing communications, where we have obtained your explicit consent.
  • To comply with legal obligations, resolve disputes, and enforce our terms of service.

4. Legal Basis for Processing Your Data

Under the GDPR, we are required to inform you of the legal grounds for processing your personal data. We rely on the following legal bases for the processing of your personal data:

  • Contractual Necessity: Processing is necessary for the performance of a contract with you, such as booking a therapy session, managing your subscription, or providing access to the community.
  • Consent: We will process your data with your consent, particularly when processing sensitive personal data, such as health information or sending marketing communications.
  • Legitimate Interests: We may process data based on our legitimate business interests, such as improving our services, enhancing the user experience, or protecting the integrity of our platform.
  • Legal Obligation: We may need to process your data to comply with legal obligations, such as maintaining financial records, responding to law enforcement requests, or fulfilling legal contracts.

5. Data Sharing and Transfers

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:

  • With Therapists: If you are a client, your booking and contact details will be shared with your chosen therapist to facilitate your therapy sessions.
  • With Service Providers: We may share your data with third-party providers who assist us in delivering our services (e.g., payment processors, hosting services, and email providers).
  • With Legal Authorities: We may share your personal data if required to do so by law, such as in response to a subpoena, court order, or government request.
  • In Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity as part of the business transaction.
  • International Transfers: We do not transfer your personal data outside the European Economic Area (EEA) unless the recipient country provides an adequate level of data protection or appropriate safeguards (e.g., Standard Contractual Clauses).

 

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for legal, regulatory, and accounting purposes. For example:

  • Therapist Information: Retained for the duration of your active subscription and as required by law for record-keeping.
  • Client Information: Retained for the duration of your therapy sessions and for as long as required for legal or business purposes.

When we no longer need your data, we will ensure it is securely deleted or anonymised after 7 years.

7. Your Rights Under the GDPR

You have several rights under the GDPR, which include:

  • Right to Access: You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification: You can request the correction of inaccurate or incomplete data.
  • Right to Erasure: You can request that we delete your personal data, subject to legal obligations or contractual requirements.
  • Right to Restrict Processing: You can request the restriction of the processing of your personal data under certain circumstances.
  • Right to Data Portability: You have the right to request a copy of your personal data in a machine-readable format.
  • Right to Object: You can object to the processing of your data based on legitimate interests or for direct marketing purposes.
  • Right to Withdraw Consent: If you have given consent for processing, you can withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below.

8. Security of Your Information

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls to ensure your data is kept safe.

9. Third-Party Websites

Our website may contain links to external websites or services that are not operated or controlled by Your Therapy Lounge. We are not responsible for the privacy practices of third-party sites. We recommend that you review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the “Effective Date” at the top will be updated to reflect the latest revision.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights under the GDPR, please contact us at:

  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

By using our website and services, you consent to the terms of this Privacy Policy.